Faqs

What payment methods do you accept?
The available payment methods are displayed directly at checkout and may vary depending on the delivery country and the type of order.

When will my order be dispatched?
Orders containing items that are in stock are usually processed within 24–48 working hours. In some cases, processing may take up to 2 working days
How long does delivery take in Italy?
For Italy, delivery usually takes place within 24–72 working hours of dispatch, barring any delays on the part of the courier, public holidays or remote areas.
Do you also deliver to Europe and outside the European Union?
Yes, we deliver to Italy, various European countries and, where applicable, outside the EU as well. Delivery times vary depending on the destination and any customs checks.
How can I track my parcel?
When your order is dispatched, you’ll receive a notification with the tracking details, so you can track your parcel right up to delivery.
Which courier do you use?
We mainly use Poste Italiane and other logistics partners, selected according to the type of shipment and the destination.
If a product isn’t immediately available, what happens?
If one or more items need to be restocked, delivery may take approximately 2–7 working days before dispatch.
Is the delivery discreet?
Yes, we prepare parcels with due regard for confidentiality, using plain packaging where our logistics procedures require it.

Il ventilatore Cloudray S9 è adatto alla coltivazione indoor?
Sì, è progettato per ambienti di coltivazione indoor.
How long does the fan last?
It is designed to last up to 67,000 hours.
What type of motor does it have?
It is equipped with an EC brushless motor.
How many speeds does the Cloudray S9 have?
It has 10 adjustable speeds.
Does the fan oscillate automatically?
Yes, it offers automatic oscillation up to 90°.
What is the diameter of the impeller?
The impeller is 22.5 cm.
Is it moisture-resistant?
Yes, it is rated IP-54.
What is the noise level?
The noise level is approximately 35 dBA.

Il substrato Complete Mix Top Crop 50 L va fertilizzato subito?
No, in pagina è già indicato che nelle prime tre settimane non servono fertilizzanti aggiuntivi salvo necessità.
Per quale fase di coltivazione è indicato?
Per la fase di crescita vegetativa e per il trapianto iniziale.
Il substrato è adatto per coltivazioni indoor?
Sì, il testo lo indica come particolarmente indicato per coltivazioni indoor e ambienti temperati.
Quali sono i principali vantaggi della presenza di cocco e perlite?
Il cocco migliora leggerezza e aerazione, la perlite aiuta drenaggio e ossigenazione.
Does the substrate retain a lot of water?
It has medium water retention, so it keeps moisture without making the pot too heavy.

Is the bulb included with the Agrolite CMH 315W reflector with ballast?
No, the lamp is not included in the box. A 315W CMH bulb compatible with PGZX18 fitting is required.
Which grow box is this product suitable for?
It is suitable for 120 x 120 cm grow boxes and for an indicative growing area of approximately 1.4 m².
What type of lamp is compatible?
The system is compatible with 315W CMH lamps with PGZX18 fitting.
What is the IEC socket used for?
The IEC socket allows for a neat and simple electrical connection of the system.
Is the ballast integrated?
Yes, it is a system with reflector and connected ballast, designed to simplify installation and management.
How is the reflector installed?
It is fixed using pulleys, cables or suspension systems with the upper brackets.
What safety precautions are recommended?
It is recommended to always disconnect the power supply before installing, removing or replacing the lamp.

What does the Top Crop Triple Pack contain?
It contains Top Veg 250 ml, Top Bloom 250 ml and Deeper Underground 100 ml.
What is Top Veg used for in the Top Crop Tripack?
Top Veg is the liquid fertilizer designed to support the plant’s vegetative growth.
What is Top Bloom used for in the Tripack Top Crop?
Top Bloom is the liquid fertiliser dedicated to flowering.
What is Deeper Underground used for in the Tripack Top Crop?
Deeper Underground is a root stimulator designed to promote healthy, well-developed roots.
When should Deeper Underground be used?
It is recommended in the early stages, after transplanting, or when you want to promote root development.
When to use Top Veg?
It should be used during the vegetative growth phase.
When should Top Bloom be used?
It should be used during the flowering stage.

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